Answers on your Returns Questions
My order is not complete or damaged. What to do?
If something is wrong with the order you received, please contact us. We advise you what to do and help to solve the problem! Contact: firstname.lastname@example.org
I would like to return the product, is that possible?
It depends on the product. You cannot return earrings for the purposes of hygiene. You can return bracelets and necklaces which are not worn and only in the original box or package.
Returns and exchanges are accepted within 1 week of delivery
Items should be without any scratches and adjustments, otherwise they are non-refundable and you wont receive a refund or store credit. You will receive a full refund on your returned item once it is received.
If you are not completely satisfied with your purchase for any reason, please email us at email@example.com to arrange a return or exchange.
When will I receive my refund?
Once we have received the item.