Answers on your ORDERING questions
How can I order?
1. Go to the product of your choice.
2. Choose a color and the number you want to order.
3. Click the 'Add to shopping cart' button.
4. Click on 'continue shopping' to look around. Or click on Checkout to continue.
5. Enter your details and follow the steps:
- Enter contact/shipping data
- Choose ] Delivery method
- Select Payment option
6. And click Complete Order. You will receive a confirmation email.
Can I order any other way? I can't do it online.
If ordering online is too complex for you, please send us a WhatsApp +599 9 66 66 305. We will help you.
How do I know you received my order?
You will receive a confirmation email. Please check your SPAM box if you can't find it.
Can my order change?
When the order is placed you can change the order. Send us a Whatsapp or give us a call +599 9 66 66 305.
Answers on your Payment Questions
What is the price in Antillean Guilders?
All our prices are in Antillean Guilders? Prices depend on the selected products.
When do I pay?
You pay upon delivery. Right now you cannot pay online. You can pay cash or use our swipe machine.
How can I pay?
You pay upon delivery. We accept cash but also have a SWIPE machine.
Do you have change?
Yes we do!
Are the prices including VAT?
All mentioned prices include VAT of 6%.
Answers on your DELIVERY Questions
How do I get my order?
We will deliver every day except Sundays. You can choose a delivery day and time slot on the shopping cart while checking out. After you placed your order we will contact you by WhatsApp 15-30 minutes before delivery.
When do I get my order?
We can deliver the next day. Same day delivery is possible if you order:
Before 7 AM | Tuesday, Friday and Saturday.
Before 12 Noon | Monday, Wednesday and Thursday.
What are delivery costs?
Delivery costs fl3,- . Delivery is free when your order is above the fl100,-
What if I am not at home or in the office during our delivery appointment?
Please let us know beforehand because we make the effort to bring you the order. Send us a WhatsApp +599 9 66 66 305.
I do not want to pay shipping costs. What can I do?
We understand. If you order for fl100,- or more you will enjoy free shipping.
Can I change the shipping address?
You are lucky because we can. Please send us a WhatsApp +5999 66 66 305.
Can I track the status of my order?
We can just stay in contact through WhatsApp +599 9 66 66 305. Be sure that we will come. We are not forgetting you!
Answers on your REFUND Questions
My order is not complete or damaged. What to do?
If something is wrong with the order you received, please contact us. We advise you what to do and help to solve the problem! Contact: firstname.lastname@example.org
I would like to return the product, is that possible?
It depends on the product. You cannot return earrings for the purposes of hygiene. You can return bracelets and necklaces which are not worn and only in the original box or package.
Returns and exchanges are accepted within 1 week of delivery
Items should be without any scratches and adjustments, otherwise they are non-refundable and you wont receive a refund or store credit. You will receive a full refund on your returned item once it is received.
If you are not completely satisfied with your purchase for any reason, please email us at email@example.com to arrange a return or exchange.
When will I receive my refund?
Once we have received the item.
Do you have more questions? Contact us by What'sApp +5999 66 66 305.